Get help and share feedback

The fastest way to reach us is the ? menu in the top-right corner of the workspace. Below the suggested articles you'll find three options under Get in touch:

• Contact support for questions about anything: your account, billing, or how a feature works.
• Report a bug when something is broken. Tell us what you were trying to do and what happened instead; the technical details (the page you were on, a replay of your session, and any errors) attach automatically, so you don't need screenshots.
• Request a feature to tell us what OneTool should do next.

The same three actions are in the command palette: press ⌘K (or Ctrl+K) and look under Support.

Everything you've sent us lives on one page: pick Your support requests from the ? menu (or find it in ⌘K). Each request shows the whole thread, your messages and our replies, and you can reply right from the page. Take the tour again sits in the same menu for admins on desktop if you'd like another walkthrough of the Home dashboard.

• A dot on the ? icon in the header means we've replied since you last looked.
• Resolved requests are hidden by default. Flip Show resolved to see past conversations.
• Use New request on the page to start another conversation.

You can always email support@onetool.biz directly; it reaches the same inbox. On the mobile app, open the Profile tab and use the rows under Support; they start a pre-filled email for you.